Streamline any business process with a chatbot

Phase out mobile apps with AI-powered conversations.

Use case

Booking an appointment

Booking an appointment

Increase patient satisfaction by offering a chatbot for booking appointments, sending appointment reminders, and checking online results that is available 24/7. Avoid frustrated patient who wait for hours to get in touch with your overloaded contact center for common tasks.

Features

  • Connectivity to hospital systems
  • Optional HIPAA-compliant environment
  • USA and EU cloud deployment options
  • Intelligent conversations
  • Operator hand-off

Benefits

  • Shterev Hospital 30% cut in operational costs
  • Higher engagement

Use case

Digital assistant

Digital assistant

Enhance onboarding experience and avoid customer frustration of long form-filling processes. Deploy a chatbot that can take care of opening an account, checking balances, transferring money, freezing credit cards, requesting a mortgage, a personal loan, or setting up a new insurance policy.

Features

  • Built-in web and mobile channels for maximum security
  • Secure integration with Salesforce and private banking software
  • Encryption and obfuscation of private data

Benefits

  • Higher engagement
  • Better ROI than mobile apps
  • Higher customer satisfaction

Use case

Municipality incident management

Municipality incident management

Improve satisfaction of your citizens by making it easy for the public to provide feedback on municipal issues related to parking violations, road or footpath problems by talking to a chatbot in social media.

Features

  • Facebook and Viber channels
  • Integration with government systems
  • Encryption and obfuscation of private data

Benefits

  • Phase out paperwork with AI-powered conversations
  • Expand self-service to new channels

Use case

Customer self-service

Customer self-service

Automate your most frequent business processes with an AI-powered customer care chatbot which can handle frequent inquiries for your customers.

Features

  • Business process automation
  • Operator hand-off
  • Social channel integrations
  • Powerfull analytics

Benefits

  • Reduce average handle time
  • Expand self-service to new channels
  • Drive new revenue

Product

Darvin.ai makes it easy to create chatbots on top of existing systems. Users interact with the bot in a natural way using cognitive flow, and rich UI. No decision trees. Build, deploy and test intelligent chatbots for your customers in the channels they already use for the fraction of the cost of mobile apps.

Conversational Intelligence

Problem

Designing an intelligent conversation flow requires costly development of decision trees, state workflows or slot-based algorithms using functional languages such as .NET or Java.

Solution

Developers using Darvin.ai rely on declarative programming approach where they describe what data they want to extract from a conversation rather than how. The actual conversation flow is controlled by the cognitive algorithms of Darvin.ai that produce natural conversations with users.

Dynamic Training

Problem

Training a bot to converse about existing business entities often requires duplicating data and lengthy training processes.

Solution

Darvin.ai supports dynamic training on top of existing enterprise data through web services from Salesforce, Workday, Zendesk or any other enterprise product.

Conversational UI

Problem

Delivering a superior conversational experience with text-only message or simple UI offered by channel vendors is a daunting task.

Solution

Darvin.ai provides specially designed UI components for conversational interaction that makes it easy to select dates, times, or items from rich UI components.

Private Channels

Problem

Creating a chatbot for business processes in the financial services and healthcare sector might lead to exposure to sensitive information where social channels such as Facebook, Slack or Viber might fail to comply with existing data regulations.

Solution

Darvin.ai supports building your own private and secure channels in Web, iOS and Android using a set of SDKs and ready to use components.

Analytics

Problem

Understanding the effectiveness of your chatbot, and the efficiency of conversations requires good tracking and monitoring solution.

Solution

Darvin.ai provides built-in analytics for both deep metrics for engagement and retention of users, and understanding and conversation accuracy to ensure your chatbot is performing at its best.

Customer Sucess

Enabling our patients to book appointments using a chatbot on social media is an excellent addition to our strategy for health and care excellence!

Ivan Todorov, Marketing Director in Dr. Shterev Hospital
Read more

Pricing

Standard subscription
per bot / paid annually

Includes
  • Facebook integration
  • 1 developer seat
Add-ons
  • Additional developer seats
  • Website chat widget
  • Viber integration
  • Slack integration

Free Trial
30 days

We are currently in private beta.
Request your trial now and we'll contact you with further instructions.
Includes
  • Test & preview all channels
  • 1 developer seat
  • 4hrs Consulting and Best Practices
Limitations
  • No publishing to live channels

Darvin.ai is an incubation product of Progress. Tens of thousands of enterprises worldwide rely on Progress technology.